# ServiceMate Privacy Policy **Last Updated:** January 10, 2026 **Effective Date:** January 10, 2026 --- ## Introduction Welcome to ServiceMate. We operate a marketplace platform that connects customers seeking services with local service providers. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our mobile application and services. By using ServiceMate, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services. --- ## 1. Information We Collect ### 1.1 Personal Information You Provide **Account Information:** - Full name - Email address - Phone number - Password (encrypted) - Profile photo (optional) **For Service Providers:** - Government-issued ID (verification) - Bank account details (for payments) - Business licenses or certifications - Service categories and descriptions - Work portfolio photos **For Job Postings:** - Job descriptions - Location information - Photos related to service requests - Budget information ### 1.2 Automatically Collected Information **Location Data:** - Precise GPS location (when you use location features) - Approximate location (based on IP address) - Used for: Matching customers with nearby providers, showing service areas **Device Information:** - Device type and model - Operating system version - Unique device identifiers - Mobile network information - App version **Usage Data:** - Pages visited - Features used - Time spent on app - Search queries - Interaction patterns ### 1.3 Communication Data - Messages exchanged between customers and providers (in-app chat) - Customer support communications - Feedback and reviews - Notifications preferences ### 1.4 Payment Information - Payment transactions are processed through **Paystack** (our payment processor) - We store: Transaction IDs, amounts, dates - We **DO NOT** store: Full credit card numbers, CVV codes, or banking passwords - Paystack handles secure payment processing --- ## 2. How We Use Your Information We use your information for the following purposes: ### 2.1 Service Delivery - Creating and managing your account - Matching customers with service providers - Facilitating job bookings and communications - Processing payments and refunds - Providing customer support ### 2.2 Safety and Security - Verifying user identities - Preventing fraud and abuse - Detecting and addressing technical issues - Enforcing our Terms of Service - Resolving disputes ### 2.3 Improvement and Analytics - Understanding how users interact with our app - Improving app features and performance - Developing new features - Conducting research and analysis ### 2.4 Communication - Sending transactional notifications (booking confirmations, payment receipts) - Providing customer support responses - Sending important service updates - Marketing communications (with your consent - you can opt out) ### 2.5 Legal Compliance - Complying with Nigerian Data Protection Regulation (NDPR) - Responding to legal requests - Protecting our legal rights - Preventing illegal activities --- ## 3. Information Sharing and Disclosure We share your information only in the following circumstances: ### 3.1 With Other Users - **Customers** see provider names, photos, ratings, service categories, and approximate locations - **Providers** see customer names, job details, locations (when relevant), and contact information for accepted jobs - **Public reviews** are visible to all users ### 3.2 With Service Providers (Third Parties) **Paystack (Payment Processing)** - Purpose: Secure payment processing - Data shared: Transaction amounts, dates, payment methods - Privacy Policy: https://paystack.com/privacy **Firebase (Google)** - Purpose: Authentication, analytics, cloud messaging, database - Data shared: User IDs, device tokens, usage analytics - Privacy Policy: https://firebase.google.com/support/privacy **Google Maps API** - Purpose: Location services, maps display - Data shared: Location coordinates, addresses - Privacy Policy: https://policies.google.com/privacy **Expo** - Purpose: App infrastructure and updates - Data shared: App crashes, performance metrics - Privacy Policy: https://expo.dev/privacy ### 3.3 For Legal Reasons - To comply with legal obligations - To respond to lawful requests from authorities - To protect our rights, property, or safety - To prevent fraud or illegal activity ### 3.4 Business Transfers - In the event of a merger, acquisition, or sale of assets, your information may be transferred ### 3.5 With Your Consent - We may share information with third parties when you explicitly consent **We DO NOT:** - Sell your personal information to third parties - Share your information for third-party marketing without consent - Share more information than necessary --- ## 4. Data Storage and Security ### 4.1 Where We Store Data - Primary servers: Cloud-based infrastructure (Firebase/Google Cloud) - Location: Data may be stored in servers outside Nigeria - Backup: Encrypted backups for data recovery ### 4.2 Security Measures - **Encryption:** Data transmitted using HTTPS/TLS encryption - **Password Security:** Passwords are hashed and encrypted - **Access Controls:** Limited employee access to personal data - **Regular Security Audits:** Ongoing security assessments - **Payment Security:** PCI-DSS compliant payment processing through Paystack ### 4.3 Data Retention - **Active accounts:** Data retained as long as your account is active - **Closed accounts:** Some data retained for legal/compliance purposes (e.g., tax records, dispute resolution) - **Deletion:** You can request data deletion (see User Rights section) **No system is 100% secure.** While we implement industry-standard security measures, we cannot guarantee absolute security. --- ## 5. Your Rights and Choices Under the Nigerian Data Protection Regulation (NDPR) and general data protection principles, you have the following rights: ### 5.1 Access and Portability - Request a copy of your personal data - Export your data in a structured format - Contact: support@servicemate.com ### 5.2 Correction - Update incorrect or incomplete information - Correction can be done in-app or by contacting support ### 5.3 Deletion - Request deletion of your personal data - Note: We may retain some data for legal compliance (e.g., tax records) - Contact: support@servicemate.com to request deletion ### 5.4 Objection and Restriction - Object to certain data processing activities - Restrict processing in specific circumstances - Contact: support@servicemate.com ### 5.5 Location Services - **Control:** Enable/disable location services in your device settings - **Impact:** Disabling location may limit app functionality (e.g., provider matching) ### 5.6 Marketing Communications - **Opt-out:** Unsubscribe from marketing emails via link in email - **Push Notifications:** Disable in app settings or device settings - **Transactional messages:** Cannot be disabled (e.g., booking confirmations) ### 5.7 Account Deletion - Delete your account in app settings - Or contact support@servicemate.com - Data deletion may take up to 30 days --- ## 6. Children's Privacy ServiceMate is **not intended for users under 18 years of age.** - We do not knowingly collect information from children under 18 - If you believe we have collected data from a child, contact us immediately - We will delete such information promptly --- ## 7. Cookies and Tracking ### 7.1 Mobile App Our mobile app does not use cookies, but does use: - **Local Storage:** For app preferences and cached data - **Analytics:** Firebase Analytics tracks app usage - **Crash Reporting:** Firebase Crashlytics for error tracking ### 7.2 Your Control - **Analytics Opt-out:** Contact support to opt out of analytics - **Device Settings:** Clear app cache/data in device settings --- ## 8. International Data Transfers - Data may be transferred to and processed in countries outside Nigeria - These countries may have different data protection laws - We ensure appropriate safeguards are in place (e.g., encryption, secure servers) --- ## 9. Changes to This Privacy Policy - We may update this policy periodically - **Notification:** Material changes will be communicated via: - In-app notification - Email to registered address - Update to "Last Updated" date at top of this policy - **Your consent:** Continued use after changes constitutes acceptance - **Review:** We encourage periodic review of this policy --- ## 10. Nigerian Data Protection Compliance ServiceMate complies with the **Nigerian Data Protection Regulation (NDPR) 2019:** - Lawful collection and processing of personal data - Transparency in data handling - User consent for data processing - Data security measures - User rights to access, correction, and deletion - Data Protection Officer available for inquiries **Data Protection Officer Contact:** Email: dpo@servicemate.com --- ## 11. Contact Us If you have questions, concerns, or requests regarding this Privacy Policy or your personal data: **Email:** support@servicemate.com **Phone:** +234-800-123-4567 **Address:** [Your registered business address] **Response Time:** We aim to respond within 7 business days --- ## 12. Legal Basis for Processing (NDPR Compliance) We process your data based on: 1. **Consent:** You consent by using our services 2. **Contractual Necessity:** To provide services you requested 3. **Legal Obligation:** To comply with Nigerian laws 4. **Legitimate Interests:** To improve our services and prevent fraud --- ## 13. Your California Privacy Rights (if applicable) While ServiceMate primarily operates in Nigeria, if you are a California resident, you may have additional rights under CCPA. Contact us for information. --- ## Summary **What We Collect:** Name, email, phone, location, payment info, messages, photos, usage data **Why:** To connect customers with providers, process payments, ensure safety, improve services **Who We Share With:** Other users (limited), Paystack, Firebase, Google Maps (as needed) **Your Rights:** Access, correct, delete, opt-out **Security:** HTTPS encryption, password hashing, secure payment processing **Contact:** support@servicemate.com --- **By using ServiceMate, you acknowledge that you have read, understood, and agree to this Privacy Policy.** --- **Last Updated:** January 10, 2026 **Version:** 1.0